Frequently Asked Questions (FAQs)

At RizzCase, we want to make your shopping experience simple, smooth, and hassle-free. Here are answers to some of the most common questions.

1. Is Cash on Delivery (COD) available?

Yes, we offer Partial Cash on Delivery (COD) across India.

You only need to pay 10% of the order value in advance to confirm your order. The remaining 90% can be paid at the time of delivery.

This helps us minimize fake orders and process genuine orders efficiently.

2. How does order processing and shipping work?

• Once your order is placed, we generally take up to 24 hours to process and prepare it.

• After processing, your order will be dispatched.

• Tracking details will be shared via WhatsApp and Email within 24 hours after dispatch.

• Delivery usually takes 3–7 business days, depending on your location.

Please Note:

• Make sure you enter the correct shipping address and contact details while placing your order.

• Once your order is dispatched, delivery timelines may be affected by courier-related delays that are beyond our control.

3. How long will it take to receive my tracking details?

You will receive your tracking details via WhatsApp and Email within 24 hours after your order is dispatched.

4. Is shipping free?

Yes! We offer FREE shipping across India. No additional shipping charges are required.

5. What payment methods do you accept?

We accept the following payment methods:

• UPI

• Debit Cards

• Credit Cards

• Net Banking

• Partial Cash on Delivery (COD)

6. Will I receive an order confirmation?

Yes, once your order is successfully placed, you will receive an order confirmation via Email and/or WhatsApp.

If you don't receive your confirmation within 12 hours, please contact our support team.

7. Can I cancel my order?

All our products are Print-on-Demand (POD), which means they are prepared specifically for your order.

• You can request cancellation within 1 hour of placing your order.

• If your order has not yet entered processing or printing, we may cancel it and issue a full refund.

• Once printing or processing has started, cancellation will not be possible.

For more details, please refer to our Order Cancellation Policy.

8. Do you offer returns or refunds?

Since our products are made on demand, we generally offer replacements instead of returns or refunds.

If you receive a damaged, defective, or incorrect product, please contact our support team with clear photos or videos of the issue.

Our team will review your request and assist you according to our Replacement and Refund Policy.

9. Who can I contact for support?

We're always happy to help!

Email: hello@rizzcase.in
WhatsApp: 9310857177

For faster assistance, we recommend contacting us via WhatsApp.

10. Is it safe to make payments on RizzCase?

Absolutely! We use secure and encrypted payment processing to help protect your payment information and provide a safe checkout experience.

Your trust and security are important to us.

Still have questions?

We're just a message away. Get in touch with our support team, and we'll be happy to assist you.

For any assistance, feel free to contact us:

Email: hello@rizzcase.in
WhatsApp: 9310857177 (For faster responses)

RizzCase – Your Phone. Your Style. Your Rizz.