Refund policy

Return, Replacement & Refund Policy

At RizzCase, customer satisfaction and product quality are our top priorities. If you receive a product that is damaged, defective, or incorrect, we're here to help with a smooth and hassle-free resolution.

1. Return & Replacement Policy

  • Return or replacement requests must be raised within 24 hours of delivery, strictly in cases of damaged, defective, or incorrect products.

  • We follow a Replacement-First Policy. If there is an issue with your product, we will first arrange a replacement.

  • A refund or return will only be considered if the same issue persists even after the replacement.

  • Products requested for return must be in unused condition and accompanied by their original packaging, wherever applicable.

  • We do not accept returns or replacements for change of mind, dislike of colour or design, or incorrect mobile model selected by the customer.

2. Mandatory Unboxing Video

To ensure a fair and transparent resolution process, recording a clear unboxing video is mandatory for all damage, defect, or incorrect-product claims.

Please ensure your video clearly captures:

  • The package from all sides before opening.

  • The shipping label, including barcode and order number.

  • The complete unboxing process without cuts or pauses.

  • The packaging being opened and the product being revealed.

Why is an Unboxing Video Important?

The unboxing video serves as supporting evidence if a product arrives damaged, defective, or incorrect. It helps our team verify the issue and process your replacement request faster.

Our Internal Quality Checks

We maintain detailed photographs of products before dispatch as part of our quality-check process. These records help us verify the condition of the product before shipment and investigate claims fairly.

A clear unboxing video also protects your interests and helps us resolve genuine issues efficiently.

3. How to Request a Replacement

To raise a replacement request, follow these steps:

  1. Contact us via WhatsApp at [Your Contact Number] within 24 hours of delivery.

  2. Share your order number along with clear photos or videos showing the issue.

  3. Provide the complete unboxing video for verification.

  4. Once our team reviews and approves your request, we will initiate the replacement process.

Please note that return or replacement requests are only applicable to products purchased directly through our official website.

4. Refund Policy

At RizzCase, we follow a Replacement-First Policy to ensure that every customer receives a product in the expected condition.

  • Refunds are not offered as the first resolution for damaged, defective, or incorrect products.

  • We will initially arrange a replacement with the same model and design.

  • If the same issue persists even after replacement, or if the same product/model/design is unavailable, a refund may be considered after verification.

  • Approved refunds will be credited to the original payment method.

Refunds, where applicable, are generally processed within 5–7 business days after approval and completion of the required verification process.

5. Reasons Not Eligible for Return or Refund

We do not accept return or refund requests for the following reasons:

  • The customer no longer wants the product.

  • The order was placed by mistake or the customer changed their mind.

  • The customer dislikes the design or colour after receiving the product.

  • An incorrect mobile model was selected while placing the order.

  • The customer refuses to accept delivery without a valid reason.

  • Minor colour variations or differences due to screen display settings.

Once an order is placed, it is considered a confirmed purchase, and products are prepared specifically for the customer.

6. Need Help?

For any questions or assistance regarding returns, replacements, or refunds, please contact our support team.

Email: hello@rizzcase.in
WhatsApp: [Your Contact Number]

We're always here to help make your RizzCase experience better.

RizzCase – Your Phone. Your Style. Your Rizz.