Shipping & Delivery Policy

At RizzCase, we aim to deliver your orders safely and on time. Please read our shipping and delivery policy to understand how we process, dispatch, and deliver your orders.

1. Order Processing Time

• All orders are processed and packed within 24 hours of successful payment or order confirmation.

• Orders placed after 10 AM will be processed on the next working day.

• We do not process or dispatch orders on Sundays or public holidays.

2. Shipping & Delivery Time

Delivery timelines depend on your location and courier service availability.

Estimated delivery times:

• Metro Cities: 3–5 working days.

• Tier 3, Tier 4, Tier 5 Cities & Rural Areas: 5–9 working days.

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, operational issues, or other unforeseen circumstances.

3. Tracking Your Order

• Once your order is dispatched, tracking details will be shared via your registered Email and WhatsApp.

• You can use the tracking link to monitor your shipment and check its latest delivery status.

• Tracking details are generally shared within 24 hours after dispatch.

4. Shipping Charges

• We offer FREE SHIPPING across India on all orders.

• For Partial COD orders, 10% of the total order value is collected in advance as a confirmation payment. The remaining amount is payable at the time of delivery.

Please refer to our Partial COD Policy for complete terms and conditions.

5. Important Delivery Information

• Please ensure that your shipping address, PIN code, and contact number are accurate while placing your order.

• If delivery fails due to an incorrect address, unreachable phone number, or repeated delivery attempts, the shipment may be returned to us.

• If you wish to have a returned order shipped again, additional shipping charges may apply.

• Once we receive the returned parcel and confirm your re-shipment request, we will arrange to dispatch it again.

6. What If My Order Gets Delayed or Lost in Transit?

In rare cases, shipments may get delayed, stuck, or lost during transit.

If you experience such an issue, our team will coordinate with the courier partner to investigate and resolve it.

If your parcel is officially confirmed as lost by the courier company, we will offer either:

• Free Reshipment: We will arrange to send your order again at no additional cost, subject to product availability.

• Full Refund: If reshipment is not possible, we will issue a full refund to your original payment method.